New rules apply to better regulate cold calling by telephone.
Hasty insurance subscriptions over the phone are over. Since 1is April, new distance selling rules apply. “Consumers will be better protected”, argues Flor Gabriel, deputy director of the control of commercial practices at the ACPR, the gendarme of banking and insurance. Wild canvassing of insurance by telephone, unsolicited and outside the insurer with which you already have a contract, is now booming. Complaints related to these forced sales have increased by 8 points, out of all the reports received by the ACPR between 2020 and 2021. More than 80% report a problem of consent to the contract.
Read alsoSelectra launches the first group purchase of home insurance
Malicious companies can pass themselves off as the customer’s mutual, social security, health insurance. We slide quite quickly towards the request for sensitive data – banking information, etc. -, and ultimately, forced subscription. As for the cost, it can range from several tens…
This article is for subscribers only. You have 46% left to discover.
Cultivating your freedom is cultivating your curiosity.
Keep reading your article for 1€ the first month
Already subscribed? Login