health insurance accessible by phone

Deaf and hard of hearing people can contact the Health Insurance telephone reception since April 5, 2022 thanks to an online translation system which makes the link between the adviser and the insured.

If joining the Health Insurance Fund (CPAM) can sometimes be an obstacle course with long minutes of waiting on the phone, what about deaf or hard of hearing people? Since April 5, 2022, for any question or procedure to be carried out with Health Insurance, the telephone reception is now accessible in French sign language (LSF), in real-time transcription of speech (TTRP) or in French. completed spoken French (LFPC).

A live translation

How it works ? Visit the ameli.fr website. Click on the icon ” the deaf and hard of hearing » positioned at the very top on all the pages of the site and then choose the place of call (in mainland France or in the overseas territories) then the mode of communication. A qualified relay operator from the interpretation platform Elioztrained in the three modes of communication and subject to professional secrecy, acts as the link between the health insurance adviser and the insured. On the other hand, it is necessary to have a webcam for an exchange in LSF or LFPC in order to visualize the signs. This service is open Monday to Thursday from 8:30 a.m. to 5 p.m. and Friday from 8:30 a.m. to 4 p.m. in mainland France; the schedules differ however in Overseas (See the detail on the site in link below).

Universal accessibility solution?

As a reminder, the government undertook in February 2022 to reform the telephone accessibility system for people who are deaf, hard of hearing or aphasic by 2024, promising “ the implementation of a universal accessibility solution to replace the current system deemed unsatisfactory (article linked below).

“All reproduction and representation rights reserved.© Handicap.fr. This article was written by Clotilde Costil, Handicap.fr journalist”

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