Taking advantage of Tesla’s seven-day, no-questions-asked return policy at the time, a customer who returned his Tesla Model X in early 2020 still has to make payments for a vehicle of 116,000 dollars he hasn’t had for two years.
Danny Roman bought a new car and took delivery of it on February 28, 2020. Three days later, he informed the company that he was returning the electric SUV under the seven-day no-questions-asked policy, which the CEO of Tesla , Elon Musk, was boasting at the time, CNBC reported Saturday.
And since Tesla took possession of the car, it still hasn’t received its refund or had access to the vehicle, according to the report.
Records indicate that Tesla did collect his Model X, loading it onto a tow truck on March 8, 2020, after which he expected his refund to arrive quickly.
His bank advised him to ask the electric vehicle maker to stop the sale, he recalls, and then his Tesla representative informed him that his refund would soon be processed.
Instead, several weeks later, he received a service alert from Tesla asking him to pick up the electric SUV.
He said it had been repaired and was at a service center in Burbank, Calif., when he originally purchased the vehicle in Century City, about a 40-minute drive away.
Roman told CNBC he was stunned by the service’s alert. He said he never requested or authorized any repairs and that Tesla had already acknowledged that he was returning the car.
Roman stopped making payments on the car for a month because he thought everything was going well, according to the report.
The bank then told him that he had missed a payment and that his credit rating had dropped 30 points. When he called to find out more, he was told that Tesla had not issued a stop sale.
Roman said he needed to maintain a good credit rating. Given Tesla’s stubbornness with the Model X, he decided he had no choice but to keep paying his car to his bank and pay to keep it insured. .
Therefore, for the past two years, Roman has made payments for a car he does not own. Tesla did not respond to a request for comment on the plight of its customers.
Mr Roman said he bought the car because he was a Tesla fan, had read that the Model X had an excellent safety rating and thought driving a battery electric vehicle would minimize the ecological footprint of his personal transport.
As the owner of a sustainable outdoor adventure business, he felt buying a battery-electric car was a good way to underscore that commitment. However, he was unhappy with the performance.
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