Some users may not be able to upload files to Google Drive through the web interface on a Windows 11/10 pc. This is mainly because the web version of Google Drive is more likely to encounter download issues. In this article, we will explore some possible solutions to this problem.
Unable to upload files to Google Drive
The recommended troubleshooting for this issue is listed as follows:
- Disconnect and reconnect the Google account.
- Restart/reinstall Backup and Sync.
- Disable ad blockers for Google Drive.
- Split your file upload into smaller parts.
- Check the status of Google Drive.
- Use the Private/Incognito window.
- Clear browser data.
- Use another browser.
- Make sure images are enabled.
- Check your network connectivity.
- Check for issues with the file.
Let’s take a detailed look at these troubleshooting steps.
Before you begin, try signing out of your Google account and signing back in. If that doesn’t help, you can now proceed with the solutions given below in no particular order.
1]Disconnect and reconnect Google account
Here you will need to disconnect and reconnect your Google account to the Backup & Sync app.
- Go to Backup and synchronization by clicking its cloud icon in the taskbar notification area.
- Next, click the vertical ellipsis (three dots) menu icon > Preferences > Settings > Disconnect account > OKAY.
- Once your account is disconnected, click on the Backup and synchronization the menu icon again and sign in to your Google account.
2]Restart/Reinstall Backup and Sync
Here you can try restarting or even reinstalling the Backup and synchronization application.
- Click the Cloud Backup and Sync icon in the taskbar notification area.
- Click the vertical ellipsis menu icon, then click Exit Backup & Sync.
- To reopen it, type backup and synchronization in Windows search and select the app from the result.
Alternatively, you can completely reinstall Backup and Sync. To uninstall the app, follow these steps:
- Press Windows key + R. In the Run dialog box, type appwiz.cpl and press Enter.
- In the Programs and Features applet, select the application from the list and uninstall it.
- Download the app and reinstall it.
3]Disable ad blockers for Google Drive
Issues have been reported with ad-blocking browser extensions, which can sometimes block downloads or even block internet access for all your Google apps.
So, if you are having trouble downloading files, try disabling or whitelisting the Google Drive website in your ad blocker.
4]Split your file upload into smaller parts
Google is designed to handle individual files up to 5TB (unless they’re Google file formats like Docs or Sheets, in which case they’re 50MB). So, if you are having problems uploading large folders to Google Drive – upload delay or crash, then explore the contents of the folder, select the files and upload them separately. Google Drive will automatically queue them and can manage files better.
5]Check Google Drive Status
Head to G Suite Status Dashboard to check for outages on Google Drive. If you find that Google Drive is down, you just need to wait for the service to be up and running again.
6]Use the Private/Incognito Window
Here, just open a private window in your browser and connect to Google Drive. Then try downloading the file(s) again and see if that works.
Your browser saves cookies, cache and other data to make surfing the web easier and faster. However, sometimes this data can also create browsing problems, such as the inability to download files. In this case, you need to clear your Edge or Chrome/Firefox browser data.
You may be experiencing this problem due to a temporary support issue with your browser or because your browser simply does not support Google Drive. However, the latter is highly unlikely for popular browsers such as Chrome, Firefox, Opera, Safari, IE and Edge.
If you are using one of the browsers mentioned above and switching browsers solved the download problem, try updating your browser to the latest version. If that doesn’t help, wait for the next version update that might fix this problem.
9]Make sure images are enabled
For some reason, Google Drive may stop working properly if images are disabled in the browser. You may be able to use it to edit and view data, but uploading and downloading won’t work. Refer to this guide on how to enable/disable images in your browser.
10]Check your network connectivity
You might encounter this issue due to your network connectivity if the files download but end in the middle with a network error. In this case, restarting your router might fix the problem. If that fails, try changing your IP address and also disable the firewall.
Connecting through a VPN can also affect the download process, so make sure your VPN is turned off.
If you are sure it is a network error, resetting your router (refer to your product guide) may resolve this issue.
11]Check for problems with the file
Here try to download three file types separately and see if they are downloaded. If the files are downloaded successfully, there is probably a problem with the file you want to download. In this case, try changing the file name and format if possible – and make sure there are no characters in the file name (like ? / ) helps.
Also, if the file is huge – over 2 GB, use 7-Zip to split the file, then download it and see if it works.
That’s it, friends! Let us know in the comments section below if you are having any download issues with the desktop or mobile version of Google Drive.